Office of the Secretary

Mission
The mission of the Office of the Secretary is to manage the state transportation system to accomplish the department's mission through internal and external executive leadership for the department and to represent the Governor where appropriate.

Key Objectives

• Provide leadership and direction to the department in support of the Governor's Livable Delaware Implementation Plan and Statewide Long-Range Transportation Plan.
• Enhance the working relationships between the department and various external groups, including, but not limited to, other state agencies, the legislature, municipal governments and civic associations.
• Assist the department in the protection of public assets and recovery of damages to those assets as allowed by law.

Delaware Transit Corporation

Mission
The mission of the Delaware Transit Corporation (DTC)  is to design and provide the highest quality public transportation services that satisfy the needs of the customer and the community.

Key Objectives

• Improve efficiency of the Paratransit and fixed route services. Maximize statewide ridership by implementing an equitable fare structure for bus and train service.
• Define and develop bus and train service that meets community needs in an environmentally friendly way.
• Improve transit service operations efficiency through use of Automated Vehicle Locator (AVL) System.
• Maintain on-time performance rate for fixed route and paratransit services.

Finance

Mission
To identify, acquire and manage the fiscal resources necessary to support the department in the accomplishment of its goals and objectives.

Key Objectives

• Serve as stewards of the department's financial functions and systems; financial statement preparations; and federal, state and department independent audit processes.
• Develop and manage the operating and capital budgets (including federal transportation appropriations and grants) that support Livable Delaware goals and other key departmental objectives.
• Collect receivables in a timely and efficient manner.
• Process payables through a variety of sources maximizing the use of the state SuperCard and Automated Clearinghouse (ACH) transactions.

Human Resources

Mission
The mission of Human Resources is to recruit, develop and retain a diverse, highly qualified workforce and to ensure equity and fairness in all aspects of employment.

Key Objectives

• Enhance recruitment program through outreach to schools and colleges, advertising, expanding job fairs, establishing partnerships, and recruitment and retention training.
• Implement a training program that fully addresses existing and five-year projected needs.
• Partner with collective bargaining agents to improve working conditions and promote workplace harmony.
• Foster an environment that is conducive to workplace diversity.

Maintenance & Operations

Mission
The mission of Maintenance and Operations is to maintain and operate a convenient, safe, efficient, cost-effective, and environmentally sensitive highway system for the movement of people and goods on behalf of commercial, recreational and personal customers.

Key Objectives

• Develop an equipment replacement plan to meet operations needs and manage equipment to achieve expected life cycle performance.
• Manage the Community Transportation Fund (CTF), insuring that requests are estimated, responded to and funded in an appropriate time frame.

Motor Vehicles

Mission
Motor Vehicles  promotes safety on the highways and cleaner air quality. It also is a major contributor of revenue to the Transportation Trust Fund. In the provision of its services, the division embraces high standards of courteous, efficient and timely service.

Key Objectives

• Safeguard the people and facilities of Delaware by increasing security to ensure that persons do not use the Division of Motor Vehicles (DMV) to obtain fraudulent identification and that they are legally entitled to the identification documents.
• Reduce waiting time for a Commercial Driver's License (CDL) road test by location.
• Install a queuing system called Q-Matic to enable DMV to track the time a customer waits in line and the time it takes to complete the transaction. Reduce the turnaround time for a dealer folder in the Dover Dealer Titles section and to process a Motor Fuel Tax refund.
• Maximize Motor Fuel Tax revenues by using a rigorous auditing program to increase compliance among customers with the International Registration Plan (IRP), International Fuel Tax Agreement (IFTA) and Motor Fuel/Special Fuel (MF/SF) licensing requirements.
• Protect the motoring public by utilizing an auditing and testing program to ensure that retail gas stations comply with all laws.

Planning

Mission
To provide comprehensive transportation planning and development coordination services to address the mobility needs of Delaware residents, as well as visitors to the state.

Key Objectives

• Work with customers to create plans that will result in a comprehensive system of transportation options in coordination with Livable Delaware goals and the State Strategy and county comprehensive plans.
• Provide transportation information and advice to local governments with land use decision-making responsibilities to help coordinate zoning, subdivision and annexation decisions among state agencies, counties and municipalities.
• Acquire real estate needed for protecting and improving the state's transportation system.
• Support the state's effort to discover and solve transportation problems by collecting, analyzing, summarizing and publishing transportation related data in both tabular and graphic form that is also geographically enabled.

Public Relations

Mission
The mission of Public Relations is to support the department's programs and policies by planning, developing and executing a variety of programs and customer services including: coordination and response to citizen, media and legislative requests and concerns; implementation of a proactive communication program to inform the public of department policies, projects and programs; and provide training, technical assistance and support services for department personnel in the area of media relations and customer service.

Key Objectives

• Inform customers through media releases, briefings, and events of department policies, projects and programs.
• Increase awareness of the department's programs and policies with members of the General Assembly through scheduled briefings and For Your Information (FYI) series.
• Improve coordination and assistance to counties and local governments.
• Inform the public and media of important transportation issues that answer public questions and concerns.
• Increase public notification and participation in the department's workshops, hearings, projects and programs.

Technology & Support Services

Mission
To provide a timely and accurate operating support network that will assist the department in the pursuit of its goals.

Key Objectives

• Support the Governor's Livable Delaware initiative for economic development as it relates to the growth of small and minority businesses.
• Explore opportunities for e-government to improve service with the business community.
• Ensure that the support needs of the department are met in the areas of facility management, contract administration and audit.
• Provide technical services including technical end-user training, 24/7 help desk support, desktop computer and telephone support, database administration, local and wide-area network administration, information systems and applications support, and information technology project management.

Transportation Solutions

Mission
The mission of Transportation Solutions is to develop and construct safe, efficient and environmentally-sensitive engineering projects to meet identified transportation needs as guided by the Statewide Long-Range Transportation Plan.

Key Objectives

• Consistently deliver high-quality projects from concept through construction and ensure projects are completed on time as scheduled.
• Efficiently manage the delivery of the Capital Transportation Program.
• Maximize operational efficiency of the transportation infrastructure by effectively utilizing DelTRAC technology (video cameras, signal system coordination, etc.).
• Continue to inspect and rate all bridges maintained by state standards. Comply with all American with Disabilities Act (ADA) standards relating to curb ramps.
• Maintain a consistent testing environment to ensure all hot mix meets quality standards.
• Maintain traffic control devices statewide to ensure efficient and timely response to all incidences.